sequel...

We went back to the “dealer” on 5/31 to do some cancellations but the Business Manager was in a meeting. It was “supposedly” rescheduled on 6/2. However, we were surprised to know that she was out on vacation for the whole week. And so we waited till the next Monday which was yesterday. Guess what? She was right there… a few feet away from us… but she didn’t entertain us at all. She asked the salesman (SM) to tell us to call a certain number (which they can’t even provide) for the cancellation. I then showed the contract to the SM where it specifically stated that the cancellation has to be done through the dealer. The SM had to go back to her again for instructions. To cut it short… he took the paperwork, signed my copy and we left.

I am just so pissed off with how this whole thing turned out. I feel like she wouldn’t entertain us anymore because the sale is already done! Where is the so-called customer service then?!

Now we’re really thinking of filing a complaint to the DCA!